Version 1.0 · Effective from 01/09/2026 - Please read the refund conditions and process carefully before using our services.
This Policy sets out the cases, conditions, and methods of refund applicable to the proxy products and services provided on ProxyZing.Com.
By carrying out a transaction on ProxyZing.Com, the customer is deemed to have read and understood this Policy together with the Terms of Service and other related policies published on the website.
This Policy does not remove or limit the customer's lawful rights under applicable law.
ProxyZing.Com prioritizes handling refund requests based on the actual condition of the service, the time the issue arose, and evidence related to the transaction.
Refunds may be issued in one of the following forms:
ProxyZing.Com may prioritize replacing the proxy in cases where the proxy is not working or does not match the product information, instead of a direct refund.
Customers may request a refund in the following cases:
The proxy cannot connect or cannot be used immediately after receipt, and the fault is determined to originate from the proxy or the proxy-providing system.
ProxyZing.Com may check the proxy's condition before deciding on a refund or replacement.
Customers may request that the issue be addressed if the proxy provided does not match the information published at the time of purchase, for example:
After verification, ProxyZing.Com may replace the proxy or refund the corresponding value.
If the proxy stops working during the service period due to a cause attributable to ProxyZing.Com or the proxy provider, the customer may request an investigation and resolution.
Depending on the product, ProxyZing.Com may:
If the payment system records a successful transaction but the customer does not receive the product or the balance is not updated, the customer may contact support for verification.
After verifying the transaction, ProxyZing.Com will update the service or process a refund if the transaction cannot be fulfilled.
If the customer makes a duplicate payment or accidentally pays more than the required amount, ProxyZing.Com will review the transaction and process the excess amount beyond the actual payment obligation.
ProxyZing.Com may decline a refund request in the following cases:
The proxy has been provided with correct information and is still working normally, but the customer no longer needs it.
A proxy may be blocked or restricted by a third-party website, platform, service, or system.
A third-party website blocking a proxy does not automatically mean the proxy is defective.
Examples:
These cases are not automatically considered a fault of ProxyZing.Com.
ProxyZing.Com is not responsible for errors arising from:
Customers should contact support for verification before requesting a refund.
For proxy products with a validity period or resource limits, the refund value may be calculated based on the unused portion of the service, depending on the product and actual circumstances.
ProxyZing.Com does not automatically refund the full order value when the customer has already used part of the service.
ProxyZing.Com has the right to refuse a refund or process the balance in accordance with the Terms of Service and the Acceptable Use Policy (AUP) if the account is found to have committed a serious violation.
Such handling must comply with applicable law.
Customers should submit a request for review or refund as soon as possible after discovering an issue.
For a defective proxy, ProxyZing.Com may require the customer to report it within:
1 days from the time the proxy is received.
For payment transaction issues, customers should submit their request within:
1 days from the date the transaction occurred.
The specific deadline may vary by product and will be published on the product page or at the time of purchase, if applicable.
Customers should follow these steps to submit a request:
Step 1: Contact ProxyZing.Com's support team.
Step 2: Provide the information necessary to verify the transaction, such as:
ProxyZing.Com does not require customers to provide their account password, OTP code, or confidential payment information in order to process a refund request.
Step 3: ProxyZing.Com reviews the transaction and the service's condition.
Step 4: ProxyZing.Com notifies the customer of the outcome and the resolution.
To determine the cause of the fault, ProxyZing.Com may perform appropriate technical checks, including:
Customers may be asked to provide the technical information necessary to reproduce the issue.
Where a proxy is defective and the product supports a replacement mechanism, ProxyZing.Com may prioritize providing an equivalent replacement proxy.
The replacement proxy may have:
Once the proxy has been replaced and is working normally, the refund request for that particular proxy may be considered resolved, unless another fault attributable to ProxyZing.Com arises.
Where appropriate, ProxyZing.Com may refund the value to the customer's account balance.
The refunded balance may be used to purchase other products or services on ProxyZing.Com subject to the applicable conditions.
The account balance is not considered a deposit, e-money, or an independent means of payment unless the law provides for or permits ProxyZing.Com to offer such functions.
For transactions eligible for a refund to the original payment method, the time for the funds to appear in the account may depend on:
ProxyZing.Com is not responsible for processing time that arises entirely from the bank or payment provider after ProxyZing.Com has issued a valid refund instruction.
If a transaction fee, processing fee, or deduction is applied by a third party, how that fee is handled will be determined based on:
ProxyZing.Com does not arbitrarily deduct fees that have not been disclosed or that lack a proper basis.
ProxyZing.Com has the right to temporarily hold a transaction or the related balance for verification where there are signs of:
Such matters will be handled based on transaction evidence and applicable law.
If a customer has received the service but simultaneously requests a chargeback or disputes the transaction through their bank/payment provider without first contacting ProxyZing.Com to resolve the matter, ProxyZing.Com has the right to provide the necessary transaction information to the payment provider for verification.
This does not limit the customer's right to complain or any other lawful right under applicable law.
Once ProxyZing.Com has received all necessary information, it will conduct a review and notify the customer of the outcome within a reasonable time.
Actual processing time may take longer if:
If ProxyZing.Com experiences a system incident that prevents a customer from using a service they have paid for, ProxyZing.Com will consider one or more of the following options:
The chosen resolution will depend on the extent of the impact and the actual condition of the service.
Customers are responsible for:
If a customer disagrees with the outcome, they may submit a complaint to:
Email: support.proxyzing@gmail.com
Hotline: Updating...
The complaint should include the transaction ID and the matter to be reviewed.
ProxyZing.Com will receive and review the complaint based on transaction information, technical data, and related evidence.
ProxyZing.Com may update this Refund Policy to reflect:
The updated version will be published on the website and will apply from the effective date stated in the policy, unless the law provides otherwise.
Transactions that occurred before the change will be considered under the policy applicable at the time of the transaction, unless the law or an agreement with the customer provides otherwise.
By carrying out a transaction on ProxyZing.Com, the customer acknowledges having had the opportunity to read and access this Refund Policy.
The provisions of this Policy apply together with the Terms of Service, the Privacy & Personal Data Protection Policy, and the Acceptable Use Policy (AUP) of ProxyZing.Com.
For any questions, complaints, or feedback regarding this Refund Policy, please contact:
ProxyZing.Com
Effective date: 01/09/2026