Version 1.0 · Effective from 01/09/2026 - Please read the payment methods and proxy exchange conditions carefully before using our services.
This Policy sets out the principles relating to:
This Policy applies together with ProxyZing.Com's Terms of Service, Refund Policy, and Acceptable Use Policy (AUP).
Before purchasing, customers can view the information ProxyZing.Com publishes for each product, which may include, depending on the proxy type:
Customers are responsible for reviewing the product information before confirming a purchase.
Selling prices are displayed on the website at the time the customer carries out the transaction.
ProxyZing.Com has the right to change product prices based on market conditions, provider costs, or business policy.
A price change does not affect the price of a transaction already confirmed before the change, except where the transaction has not been completed or an error needs to be corrected.
ProxyZing.Com may offer one or more payment methods, depending on the time, such as:
Customers should only make payments through the methods officially published on ProxyZing.Com.
ProxyZing.Com is not responsible for funds a customer sends to an account or payment address that has not been officially published.
Customers may deposit funds into their ProxyZing.Com account balance for use in purchasing proxies or other supported services.
Once the system confirms successful payment, the corresponding amount may be credited to the account balance.
The account balance may only be used subject to ProxyZing.Com's conditions and is not automatically considered a deposit, e-money, or an independent means of payment.
A transaction is considered successfully paid when ProxyZing.Com's system or the relevant payment provider confirms that a valid payment has been received.
If a customer has sent payment but the system has not yet updated, the customer should contact support and provide:
Customers do not need to provide their account password, an OTP code, or confidential bank account information to ProxyZing.Com.
If a transaction is not confirmed as successful, customers should avoid making multiple consecutive payments for the same order before checking its status.
If funds have been deducted but the order has not been confirmed, ProxyZing.Com will review the transaction and take one of the following appropriate actions:
Once an order is confirmed, the proxy will be issued through a method supported by the system, such as:
The time required to issue a proxy may depend on the condition of the system and the proxy provider.
Customers should check the proxy as soon as possible after receiving it.
This may include checking:
If the proxy is found not to work or does not match the purchased information, customers should submit a support request as soon as possible.
Customers may request a proxy exchange if the proxy is determined to fall under one of the following cases:
ProxyZing.Com will verify the case before carrying out an exchange.
To ensure the fault can be verified, customers should submit an exchange request within:
1 days from the time the proxy is received.
The specific deadline may vary by product and may be stated on the product page.
For products with their own warranty or uptime policy, the deadline and exchange conditions will follow the policy published for that product.
The proxy exchange process consists of:
The customer submits a support request.
The customer provides:
ProxyZing.Com checks the condition of the proxy.
If the proxy is found eligible for exchange, ProxyZing.Com will provide an equivalent replacement proxy or another appropriate resolution.
A replacement proxy will be selected based on the original product information, to the extent available.
The replacement proxy may have:
If no equivalent proxy is available, ProxyZing.Com may propose another resolution to the customer.
For products without an unlimited exchange policy, ProxyZing.Com may apply a limit on the number of exchanges per product.
The number of exchanges, warranty period, or specific replacement conditions may be published on the product page.
Proxy exchange must not be used to repeatedly request replacement of proxies that are working normally.
ProxyZing.Com may decline an exchange request if:
A third-party website or platform not accepting a specific IP does not automatically mean the proxy is defective.
ProxyZing.Com does not guarantee that every website or platform will accept every proxy.
Situations such as:
may occur during use.
If the proxy is still working and matches the product information, this does not automatically make it eligible for exchange.
Once its validity period ends, a proxy is considered to have expired.
Customers cannot request an exchange for a fault arising after the proxy has expired, unless otherwise agreed or provided under a specific product policy.
Customers are responsible for monitoring the validity period shown in their account or order information.
If a product supports renewal, customers may renew it at the price and under the conditions published at the time of renewal.
A renewal is not automatically treated as a new purchase transaction if the system provides a dedicated renewal feature.
If ProxyZing.Com provides information that does not match a confirmed order, ProxyZing.Com will prioritize:
Customers should carefully review their order information before confirming a purchase.
Where a customer:
the matter will be handled in accordance with the Refund Policy and the applicable product conditions.
ProxyZing.Com does not automatically guarantee a product exchange simply because a customer's needs change after a transaction has been completed.
ProxyZing.Com may temporarily hold a transaction for verification if it detects:
Verification is carried out to protect the customer, ProxyZing.Com, and other related parties.
Customers are responsible for:
ProxyZing.Com is responsible for:
This Payment & Proxy Exchange Policy focuses on payment, service provisioning, and proxy replacement.
The Refund Policy separately governs the cases in which a customer is entitled to a refund and the refund methods.
If a proxy is eligible for exchange, ProxyZing.Com may prioritize a proxy exchange first.
If a suitable replacement proxy cannot be provided, or the case falls under the refund provisions, the request will be handled in accordance with the Refund Policy.
ProxyZing.Com may update this Payment & Proxy Exchange Policy to reflect:
The updated version will be published on the website and will take effect from the date recorded therein.
For any questions, complaints, or feedback regarding this Payment & Proxy Exchange Policy, please contact:
By carrying out a transaction on ProxyZing.Com, the customer acknowledges having had the opportunity to read and access this Payment & Proxy Exchange Policy.
Use of the Service is also governed by the Terms of Service, the Refund Policy, the Acceptable Use Policy (AUP), and other policies published by ProxyZing.Com.
ProxyZing.Com
Effective date: 01/09/2026